Terms & Conditions

4. Force Majeure

Neither party shall be liable for failure to perform obligations under this Rental Agreement due to events beyond their reasonable control, including natural disasters, power outages, government actions, strikes, or other unforeseeable circumstances. Obligations are suspended during such events without liability.

5. Moving and Relocating the Rental

The Rental may only be moved by Chill Out Rentals. The Customer will not and will not permit any other party to tow, move or relocate the Rental unless explicit permission is provided.

6. Rental Placement, Delivery & Pick Up Access

The Customer agrees that the area where the Rental is to be placed is to be free of obstruction and accessible at the scheduled delivery time and that the delivery/pickup site must be free of obstructions, accessible by truck, and ground conditions suitable to support equipment. The Customer agrees to accept responsibility for electrical power supply to the Rental junction box (connection and disconnection), and any necessary licenses, permits and inspections that may be required by local governing bodies. A representative of the Customer on site will sign off on the condition of the Rental upon delivery and upon pickup of the Rental.

If delivery is attempted but impossible due to inadequate site access, additional charges will apply and any delays incurred because of the site not being ready or accessible at the scheduled delivery time will result in additional fees being charged to the Customer, including travel expenses. The Customer will ensure that the Rental will be free of product and ready for pick up by Chill Out Rentals as scheduled or a fee for late pick up will be charged to the Customer and rental charges will continue until the Rental, and all equipment and accessories are accessible and available and Chill Out Rentals is advised.

It is the Customer’s responsibility to ensure all locks, keys, electrical cords, steps, shelving and any other accessories provided with the Rental are available upon pick up. A separate pick-up charge will apply for each pick up trip required. If an extension on the rental period is requested, it is the Customer’s responsibility to provide Chill Out Rentals with a minimum of 24 hours’ notice of a request for an extension. If the Customer wishes to extend any rental the Customer will contact Chill Out Rentals at +1 (855) 522-4455 or by email at Sales@ChillOutRentals.com to request an extension. Chill Out Rentals may or may not grant an extension or decline to grant it for the entire period requested by the Customer, in Chill Out Rentals’ sole discretion. If Chill Out Rentals does grant an extension, a different or higher rate may be applied to the extension period, and a service fee may also apply.

7. Payment, Cancellation & Additional Fees

• Payment Schedule: A 50% deposit is required to book. The remaining 50% balance is due seven (7) days prior to delivery.

  Cancellations (>7 Days): Cancellations made more than seven (7) days prior to delivery are eligible for a full deposit refund.

  Cancellations (7 Days to 24 Hours): Cancellations made within seven (7) days of delivery result in forfeiture of the 50% deposit.

  Cancellations (<24 Hours or During Delivery): If canceled less than 24 hours before delivery or while the delivery is in progress, the Customer forfeits 50% of the total rental charge plus 50% of the delivery fee.

• Cleaning & Condition: Equipment must be returned tidy. Excessive soilage, staining, or smoke odors will result in cleaning fees at Chill Out Rentals’ discretion.

  Missing or Damaged Accessories: The Customer is responsible for all provided accessories. Missing or damaged items—including but not limited to locks, keys, electrical cords, steps, and shelving—will incur replacement charges ranging from $50.00 to $500.00+ per item.

  Minimums & Extensions: The minimum rental charge is one day. Extensions are prorated at agreed rates but require 24 hours’ notice and approval. Rental charges continue until the unit is empty and accessible for pick-up.

  Monthly Rental Refund Policy: For rentals with a term of one month or longer, no refunds or credits will be issued for early returns made after the 21st day of the rental period.

  Notice for Changes: A minimum of 24 hours’ notice is required for any request to extend or terminate the rental period.

  8. Temperature Monitoring

  Customer is responsible for recording internal Rental temperature every 12 hours using a thermometer. Records must be maintained. If temperatures fall outside the safe range, Customer must immediately contact Chill Out Rentals. Chill Out Rentals is not responsible for spoilage if monitoring and reporting are not performed.

• 9. Spoilage Disclaimer

  Chill Out Rentals is not liable for spoilage of food, beverage, or other products due to malfunction, power outages, or Customer error.

• 10. Malfunction

  Should the Rental become unsafe, malfunction or require repair, the Customer will immediately cease using the Rental and will immediately notify Chill Out Rentals. If such condition is the result of normal operations or mechanical issues not caused by the Customer, Chill Out Rentals will repair or replace the Rental with a similar Rental in working order, if such replacement Rental is available, at its own expense. If the malfunction or condition is due to misuse, neglect, insufficient or improper power supply, or abuse by or on behalf of the Customer, Chill Out Rentals has no obligation to repair or replace the Rental, and any repair or replacement costs will be charged to the Customer.

  The Customer’s sole remedy for any failure or defect in the Rental for which the Customer is not responsible will be the termination of rental charges during the period of cessation of use until repair or replacement is made. In no circumstance will Chill Out Rentals be liable for any damages or loss of revenues in connection with the Rental becoming unsafe, malfunctioning or requiring repair.

• 11. GPS Tracking

  Chill Out Rentals may use GPS devices to recover stolen equipment, provide roadside assistance, respond to emergencies, or enforce its rights.

  12. Damage Responsibility & Waiver

  A Damage Waiver fee of 8% of the equipment rental charges applies, Customers agree by initialing here (_______). Customers who wish to opt out must provide proof of adequate insurance prior to delivery.

  The Customer is responsible for all damage or loss to the rental equipment except normal wear and tear. If the Trailer is damaged or stolen, the Customer must pay all repair or replacement costs, loss of use, and related fees. The Damage Waiver is not insurance, but it provides limited protection by covering certain accidental physical damage to the Trailer.

• Specifically, the Damage Waiver covers:

  • Fire, flood, wind or storm damage.

  • Earthquake damage.

  • Other sudden, accidental events beyond the Customer’s reasonable control that are not excluded below.

  The Damage Waiver does not cover:

  • Any item of equipment or part not returned, including theft, vandalism, or malicious mischief.

  • Damage from improper use, overloading, or exceeding rated capacity.

  • Damage to motors or electrical devices caused by artificial current or insufficient/incorrect power supply.

  • Damage to tires, tubes, and wheels (e.g., blowouts, cuts, bruises).

  • Damage resulting from vandalism, malicious mischief, intentional abuse, misuse, neglect, or failure to maintain cleanliness.

  • Any damage arising from use of the equipment in violation of this Rental Agreement or any law.

  If a Customer’s insurance is in place (in the case of opting out), they agree to file a claim and assign any proceeds to Chill Out Rentals, and to fully cooperate by providing insurance details as requested.

• 13. Insurance & Indemnification

  Customer indemnifies and holds harmless Chill Out Rentals from all third-party claims, property damage, spoilage, business interruption, injury, or death related to Customer’s use or negligence. Proof of insurance is required only if Damage Waiver is opted out.

  14. Collections & Late Payment

  Payments not received by due date may incur late fees of 2.5% per month. Chill Out Rentals may use lawful collection methods, including third-party agencies. Customer authorizes Chill Out Rentals to charge the card on file for unpaid balances.

  15. Dispute Resolution

  Any dispute unresolved within 10 days will be settled by binding arbitration in Toronto, Ontario, under the Arbitration Act of Ontario.

• 16. Photo Authorization

  The Customer authorizes Chill Out Rentals staff and/or its authorized third parties to take photographs and/or video recordings of the placement of the rental unit at the Customer’s location. Such photographs may be used for liability documentation, proof of delivery, and marketing content. The Customer further grants Chill Out Rentals a non-exclusive, royalty-free license to use the Customer’s name and corporate logo in marketing materials, website displays, and social media to identify the Customer as a client.

  Any request to opt out of this branding authorization must be submitted explicitly in writing via email to Sales@ChillOutRentals.com and is subject to written acknowledgment by Chill Out Rentals. Any marketing use will not disclose sensitive Customer information.

  17. Access for Maintenance & Service

  The Customer agrees that Chill Out Rentals staff and its authorized third-party service providers shall be granted unrestricted access to the rental unit(s) at all times for purposes of maintenance, monitoring, servicing, and repairs. Such access shall not require additional notice, provided it is solely for the stated operational purposes.

  18. Loss of Use

  If, when the Rental is picked up or repossessed, it is discovered that the Rental is damaged or in need of repair, regardless of fault, then the Customer agrees to pay a sum equal to the regular daily rental rate of the Rental for each day the Rental is unavailable for rent while any damage and/or mechanical repairs.

• 19. Prohibited Use

  Any prohibited use immediately terminates the rental, voids all liability protection and optional services (including additional liability insurance and damage waiver), and makes the Customer liable for all penalties, fines, forfeitures, liens, recovery, storage, and related legal costs incurred by Chill Out Rentals.

  Violations include:

  • Using the rental in violation of any law.

  • Towing, moving, or relocating the rental without prior authorization.

  • Failing to promptly report damage/loss, cooperate in investigations, or file required accident reports.

  • Obtaining the rental through fraud or misrepresentation.

  • Leaving the rental unsecured or failing to remove keys/lock doors, resulting in theft or vandalism.

  • Intentionally or recklessly causing or allowing damage.

  • Returning the rental damaged, vandalized, or stolen without taking reasonable steps to secure it, its keys, or accessories.

  20. Fines, Penalties & Administrative Fees

  The Customer is responsible for all fines, penalties, court costs, parking/traffic/toll violations, and storage liens. Chill Out Rentals may, at its discretion, pay such fines directly to the authority, and the Customer must reimburse Chill Out Rentals plus a reasonable administrative fee. Chill Out Rentals cooperates with all government authorities as required. If third-party agents are used to resolve violations, the Customer will pay all associated costs, fees, and legal expenses. The Customer agrees to indemnify and hold Chill Out Rentals harmless for any such fines, penalties, or administrative charges.

  21. Renters Liability

  The Customer will be fully liable for injury, disability and death of persons caused directly or indirectly by the operation of the Trailer during the rental period and the Customer will indemnify and save harmless Chill Out Rentals against all said liability. The Customer will also indemnify and save harmless Chill Out Rentals against all loss, expenses, damages and penalties which may arise out of the action for damages to property or person or persons occasioned directly or indirectly by the operation of the Trailer during the rental period, and Chill Out Rentals will not be liable for any consequential damages arising from the use, failure or mechanical breakdown of the Trailer.

  22. Warranty

  Chill Out Rentals makes no warranties or conditions, either express or implied, as to any matter whatsoever, including, without limitation, the condition of the Trailer, it’s merchantability or fitness for a particular purpose, or that it is suited for the Customer’s intended use. The aggregate liability of Chill Out Rentals hereunder, if any, shall be limited to the amount paid to it by Customer under the Rental Agreement. The Rental Agreement represents the entire agreement between the parties with respect to the Trailer. In no event shall Chill Out Rentals be liable for special, consequential, punitive, incidental or indirect damages arising from any reason whatsoever, whether or not loss is based on contract, warranty, negligence, indemnity or otherwise.

  23. Governing Law

  This Agreement is governed exclusively by the laws of Ontario and the laws of Canada applicable therein.

  24. Electronic Signatures

  Electronic signatures executed via DocuSign or equivalent are legally binding and enforceable. I, the undersigned have read, understand and agree to the terms stated in these Terms and Conditions and have signed below as a respective authorized signatory.

• 1. Agreement & Parties

  This Agreement is between Chill Out Rentals LLC (“Chill Out Rentals”) and the Customer. All services and equipment are provided strictly in accordance with these Terms and Conditions, which constitute a binding bailment for mutual benefit. Execution of a rental agreement, acceptance of a quotation, issuance of a purchase order, approval by email, payment, acceptance of delivery, possession, or use of the equipment constitutes acceptance of these Terms and Conditions. Any person authorizing the rental on behalf of an organization represents that they have the authority to bind that organization.

  2. Meaning of Rental

  The word “Rental” means an asset rented to the Customer and includes tires, tools, equipment, accessories, plates, and documents, that are in, on, or a part of such equipment, unless otherwise explicitly specified in the Rental Agreement.

  3. Changes

  Any change to the Rental Agreement or to Chill Out Rentals’ rights must be in writing and signed by an authorized Chill Out Rentals officer. The Customer further agrees that Chill Out Rentals has the right to change these Terms and Conditions from time to time either upon written notice to the Customer, in paper or electronic form, or upon our posting such changes on the Chill Out Rentals website. Such changes will apply to rentals that the Customer reserves after such notice has been given, as indicated by the date of such notice, if sent in written form, or the date such changes are posted on the Chill Out Rentals website, which date will be indicated therein. Changes to the Terms and Conditions will be posted as they occur on the Chill Out Rentals web site at www.ChillOutRentals.com/terms and will govern all rentals even if the terms provided at the time of reservation are different.

  4. Force Majeure

  Neither party shall be liable for failure to perform obligations under this Rental Agreement due to events beyond their reasonable control, including natural disasters, power outages, government actions, strikes, or other unforeseeable circumstances. Obligations are suspended during such events without liability.

  5. Moving and Relocating the Rental

  The Rental may only be moved by Chill Out Rentals. The Customer will not and will not permit any other party to tow, move or relocate the Rental unless explicit permission is provided.

  6. Rental Placement, Delivery & Pick Up Access

  The Customer agrees that the area where the Rental is to be placed is to be free of obstruction and accessible at the scheduled delivery time and that the delivery/pickup site must be free of obstructions, accessible by truck, and ground conditions suitable to support equipment. The Customer agrees to accept responsibility for electrical power supply to the Rental junction box (connection and disconnection), and any necessary licenses, permits and inspections that may be required by local governing bodies. A representative of the Customer on site will sign off on the condition of the Rental upon delivery and upon pickup of the Rental.

  If delivery is attempted but impossible due to inadequate site access, additional charges will apply and any delays incurred because of the site not being ready or accessible at the scheduled delivery time will result in additional fees being charged to the Customer, including travel expenses. The Customer will ensure that the Rental will be free of product and ready for pick up by Chill Out Rentals as scheduled or a fee for late pick up will be charged to the Customer and rental charges will continue until the Rental, and all equipment and accessories are accessible and available and Chill Out Rentals is advised.

  It is the Customer’s responsibility to ensure all locks, keys, electrical cords, steps, shelving and any other accessories provided with the Rental are available upon pick up. A separate pick-up charge will apply for each pick up trip required. If an extension on the rental period is requested, it is the Customer’s responsibility to provide Chill Out Rentals with a minimum of 24 hours’ notice of a request for an extension. If the Customer wishes to extend any rental the Customer will contact Chill Out Rentals at +1 (855) 522-4455 or by email at Sales@ChillOutRentals.com to request an extension. Chill Out Rentals may or may not grant an extension or decline to grant it for the entire period requested by the Customer, in Chill Out Rentals’ sole discretion. If Chill Out Rentals does grant an extension, a different or higher rate may be applied to the extension period, and a service fee may also apply.

  7. Payment, Cancellation & Additional Fees

  • Payment Schedule: A 50% deposit is required to book. The remaining 50% balance is due seven (7) days prior to delivery.

  • Cancellations (>7 Days): Cancellations made more than seven (7) days prior to delivery are eligible for a full deposit refund.

  • Cancellations (7 Days to 24 Hours): Cancellations made within seven (7) days of delivery result in forfeiture of the 50% deposit.

  • Cancellations (<24 Hours or During Delivery): If canceled less than 24 hours before delivery or while the delivery is in progress, the Customer forfeits 50% of the total rental charge plus 50% of the delivery fee.

  • Cleaning & Condition: Equipment must be returned tidy. Excessive soilage, staining, or smoke odors will result in cleaning fees at Chill Out Rentals’ discretion.

  • Missing or Damaged Accessories: The Customer is responsible for all provided accessories. Missing or damaged items—including but not limited to locks, keys, electrical cords, steps, and shelving—will incur replacement charges ranging from $50.00 to $500.00+ per item.

  • Minimums & Extensions: The minimum rental charge is one day. Extensions are prorated at agreed rates but require 24 hours’ notice and approval. Rental charges continue until the unit is empty and accessible for pick-up.

  • Monthly Rental Refund Policy: For rentals with a term of one month or longer, no refunds or credits will be issued for early returns made after the 21st day of the rental period.

  • Notice for Changes: A minimum of 24 hours’ notice is required for any request to extend or terminate the rental period.

  8. Temperature Monitoring

  Customer is responsible for recording internal Rental temperature every 12 hours using a thermometer. Records must be maintained. If temperatures fall outside the safe range, Customer must immediately contact Chill Out Rentals. Chill Out Rentals is not responsible for spoilage if monitoring and reporting are not performed.

  9. Spoilage Disclaimer

  Chill Out Rentals is not liable for spoilage of food, beverage, or other products due to malfunction, power outages, or Customer error.

  10. Malfunction

  Should the Rental become unsafe, malfunction or require repair, the Customer will immediately cease using the Rental and will immediately notify Chill Out Rentals. If such condition is the result of normal operations or mechanical issues not caused by the Customer, Chill Out Rentals will repair or replace the Rental with a similar Rental in working order, if such replacement Rental is available, at its own expense. If the malfunction or condition is due to misuse, neglect, insufficient or improper power supply, or abuse by or on behalf of the Customer, Chill Out Rentals has no obligation to repair or replace the Rental, and any repair or replacement costs will be charged to the Customer.

  The Customer’s sole remedy for any failure or defect in the Rental for which the Customer is not responsible will be the termination of rental charges during the period of cessation of use until repair or replacement is made. In no circumstance will Chill Out Rentals be liable for any damages or loss of revenues in connection with the Rental becoming unsafe, malfunctioning or requiring repair.

  11. GPS Tracking

  Chill Out Rentals may use GPS devices to recover stolen equipment, provide roadside assistance, respond to emergencies, or enforce its rights.

  12. Damage Responsibility & Waiver

  A Damage Waiver fee of 8% of the equipment rental charges applies, Customers agree by initialing here (_______). Customers who wish to opt out must provide proof of adequate insurance prior to delivery.

  The Customer is responsible for all damage or loss to the rental equipment except normal wear and tear. If the Trailer is damaged or stolen, the Customer must pay all repair or replacement costs, loss of use, and related fees. The Damage Waiver is not insurance, but it provides limited protection by covering certain accidental physical damage to the Trailer.

  Specifically, the Damage Waiver covers:

  • Fire, flood, wind or storm damage.

  • Earthquake damage.

  • Other sudden, accidental events beyond the Customer’s reasonable control that are not excluded below.

  The Damage Waiver does not cover:

  • Any item of equipment or part not returned, including theft, vandalism, or malicious mischief.

  • Damage from improper use, overloading, or exceeding rated capacity.

  • Damage to motors or electrical devices caused by artificial current or insufficient/incorrect power supply.

  • Damage to tires, tubes, and wheels (e.g., blowouts, cuts, bruises).

  • Damage resulting from vandalism, malicious mischief, intentional abuse, misuse, neglect, or failure to maintain cleanliness.

  • Any damage arising from use of the equipment in violation of this Rental Agreement or any law.

  If a Customer’s insurance is in place (in the case of opting out), they agree to file a claim and assign any proceeds to Chill Out Rentals, and to fully cooperate by providing insurance details as requested.

  13. Insurance & Indemnification

  Customer indemnifies and holds harmless Chill Out Rentals LLC from all third-party claims, property damage, spoilage, business interruption, injury, or death related to Customer’s use or negligence. Proof of insurance is required only if Damage Waiver is opted out.

  14. Collections & Late Payment

  Payments not received by due date may incur late fees of 2.5% per month. Chill Out Rentals may use lawful collection methods, including third-party agencies. Customer authorizes Chill Out Rentals LLC to charge the card on file for unpaid balances.

  15. Dispute Resolution

  Any dispute arising under this Agreement that remains unresolved for more than ten (10) days shall be settled by binding arbitration in Las Vegas, Nevada, in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be governed by the laws of the State of Nevada. The prevailing party shall be entitled to recover reasonable attorney’s fees and costs.

  16. Photo Authorization

  The Customer authorizes Chill Out Rentals LLC staff and/or its authorized third parties to take photographs and/or video recordings of the placement of the rental unit at the Customer’s location. Such photographs may be used for liability documentation, proof of delivery, and marketing content. The Customer further grants Chill Out Rentals LLC a non-exclusive, royalty-free license to use the Customer’s name and corporate logo in marketing materials, website displays, and social media to identify the Customer as a client.

  Any request to opt out of this branding authorization must be submitted explicitly in writing via email to Sales@ChillOutRentals.com and is subject to written acknowledgment by Chill Out Rentals LLC. Any marketing use will not disclose sensitive Customer information.

  17. Access for Maintenance & Service

  The Customer agrees that Chill Out Rentals staff and its authorized third-party service providers shall be granted unrestricted access to the rental unit(s) at all times for purposes of maintenance, monitoring, servicing, and repairs. Such access shall not require additional notice, provided it is solely for the stated operational purposes.

  18. Loss of Use

  If, when the Rental is picked up or repossessed, it is discovered that the Rental is damaged or in need of repair, regardless of fault, then the Customer agrees to pay a sum equal to the regular daily rental rate of the Rental for each day the Rental is unavailable for rent while any damage and/or mechanical repairs.

  19. Prohibited Use

  Any prohibited use immediately terminates the rental, voids all liability protection and optional services (including additional liability insurance and damage waiver), and makes the Customer liable for all penalties, fines, forfeitures, liens, recovery, storage, and related legal costs incurred by Chill Out Rentals.

  Violations include:

  • Using the rental in violation of any law.

  • Towing, moving, or relocating the rental without prior authorization.

  • Failing to promptly report damage/loss, cooperate in investigations, or file required accident reports.

  • Obtaining the rental through fraud or misrepresentation.

  • Leaving the rental unsecured or failing to remove keys/lock doors, resulting in theft or vandalism.

  • Intentionally or recklessly causing or allowing damage.

  • Returning the rental damaged, vandalized, or stolen without taking reasonable steps to secure it, its keys, or accessories.

  20. Fines, Penalties & Administrative Fees

  The Customer is responsible for all fines, penalties, court costs, parking/traffic/toll violations, and storage liens. Chill Out Rentals may, at its discretion, pay such fines directly to the authority, and the Customer must reimburse Chill Out Rentals plus a reasonable administrative fee. Chill Out Rentals cooperates with all government authorities as required. If third-party agents are used to resolve violations, the Customer will pay all associated costs, fees, and legal expenses. The Customer agrees to indemnify and hold Chill Out Rentals harmless for any such fines, penalties, or administrative charges.

  21. Renters Liability

  The Customer will be fully liable for injury, disability and death of persons caused directly or indirectly by the operation of the Trailer during the rental period and the Customer will indemnify and save harmless Chill Out Rentals against all said liability. The Customer will also indemnify and save harmless Chill Out Rentals against all loss, expenses, damages and penalties which may arise out of the action for damages to property or person or persons occasioned directly or indirectly by the operation of the Trailer during the rental period, and Chill Out Rentals will not be liable for any consequential damages arising from the use, failure or mechanical breakdown of the Trailer.

  22. Warranty

  Chill Out Rentals makes no warranties or conditions, either express or implied, as to any matter whatsoever, including, without limitation, the condition of the Trailer, it’s merchantability or fitness for a particular purpose, or that it is suited for the Customer’s intended use. The aggregate liability of Chill Out Rentals hereunder, if any, shall be limited to the amount paid to it by Customer under the Rental Agreement. The Rental Agreement represents the entire agreement between the parties with respect to the Trailer. In no event shall Chill Out Rentals be liable for special, consequential, punitive, incidental or indirect damages arising from any reason whatsoever, whether or not loss is based on contract, warranty, negligence, indemnity or otherwise.

  23. Governing Law

  This Agreement is governed exclusively by the laws of the State of Nevada and the federal laws of the United States applicable therein. Any legal action or proceeding related to this Agreement shall be brought exclusively in the courts located in Clark County, Nevada.

  24. Electronic Signatures

  Electronic signatures executed via DocuSign or equivalent are legally binding and enforceable. I, the undersigned have read, understand and agree to the terms stated in these Terms and Conditions and have signed below as a respective authorized signatory.